Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
-You received the wrong item in your package.
And the general requirements for returns are as follows:
-Under what conditions is/are the product non-returnable:
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and check out “Returns”.
Our customer service agent will verify the return reason and arrange a return pick-up for you.
-TBC reserves the right to hold or cancel any order with prior notice when deemed necessary.
-TBC will proceed with cancellation should circumstances below occur:
*The item is not / no longer available
*Pricing disputes arise
*Product illustration differs from actual product
*Payment failed or not received
*Payment information could not be verified
*The order cannot be shipped to the address provided or where the shipping address could not be verified
*Violation of TBC ‘s Terms and Conditions
*Cancellation initiated by the Customer
*Any other unforeseen circumstances that lead to cancellation
*Upon cancellation, refund will be processed accordingly and might take up to 14 working days.
*Refund will be done via original payment method